These General Terms and Conditions (Terms) of Belo Horizonte International Airport ('BH Airport') apply to use of the vehicle park booking system and the products and services offered by BH AIRPORT ('products'). Any conditions of the customer that contradict or deviate from these Terms will not be recognized, unless BH Airport has given its explicit consent in writing. These Terms may be amended by BH Airport at any time without prior notice.



Nomenclatures used in this document:

  • Website: BH Airport’s online reservation system website (
  • SAC: BH Airport Customer Service (0800 037 1547).
  •        Parking Lot Category: Location designated for parking, separated in different categories. It can be premium plus, premium and economy.
  •        Parking Space: A delimited area inside the “parking space category” where you can leave your vehicle for a period of time.
  •        Rates Confirmation Ticket: QR code ticket issued through BH Airport website for the purposes hereby stated.
  • Purchase Time: day and time the reservation was made.
  •        Scheduled entry: expected parking arrival day and time shown in the confirmation ticket.
  •        Scheduled Exit: expected parking exit day and time shown in the confirmation ticket.
  •        Duration of booking : Expected agreed parking time from the scheduled entry to the scheduled exit.



1.1. By filling out the Registration Form - BH Airport Parking (“Registration Form”) and being aware of the Parking Usage Rules, the customer agrees to these terms and conditions.

1.2. Filling in all fields of the Registration Form is mandatory.

1.3. For internal control purposes at BH Airport, it is recommended that the customer register the vehicle that will possibly be used in the booked stay.



2.1. The reservation must be made at least 24 hours in advance before the Scheduled Entry, and the rate applied will only be valid for use upon validation, at the time of entrance, of the access code (QR Code) proving the reservation.

2.2. The reservation entitles the use of an indeterminate space in the reserved courtyard, by using an access code (QR Code), issued through the Website. It is important to remember that several reprints of the card do not give the right to other access, and this act will be prohibited according to the applicable legal dictates.

2.3. In case the client does not present the access code (QR Code), the price of the reservation will not be applied, but the price in loco.

2.4. For vehicles with TAG Conectcar or similar automatic payment services accepted by the parking facilities, if the QR Code is not validated at the entrance, the online reservation will not be activated, and the corresponding amount will be debited from your automatic payment service’s account.

2.5. The vehicle that exceeds the contracted length of stay will incur the payment of the difference, to be calculated according to the current in loco price list, and the customer must go to the car park cashiers, where they will be charged.

2.6. The reservation does not entitle you to re-entry, even within the contracted period.

2.7. BH Airport’s responsibility consists of guarding the vehicle entrusted to the Parking and the obligations arising exclusively from the provision of services.

2.8. The user who eventually has his vehicle damaged or presenting any irregularity must immediately report the occurrence to BH Airport, for the internal verification procedures to be adopted to repair the damage.

2.9. BH Airport is not responsible for valuables left inside the vehicle. Users are recommended to take their belongings with them.



3.1. Payment must be made in advance, at the time of booking, by credit card, and the amount charged will be according to the length of stay and patio.

3.2. The reservation already made, with authorized payment, will not change the price and will entitle the user to use the space, which will be available to the user during the period of stay.

3.3. If the processing of the automatic charge on the credit card is not carried out, and this fact occurs in the period between the Time of Purchase and the Expected Entry, the access code will be invalidated.

3.4. The reservation is exclusive for the patio, date and time of the contracted stay, giving the right to use a space, which will be available to the user.

3.5. Spaces are undetermined within the contracted yard, and their use will be in accordance with local operating guidelines.

3.6. The use of a space will follow all the general conditions of use of the Parking described in this term.



The cancellation request must be made by the Website or by the SAC, according to the rules below:

4.1. Right of regret: It will be allowed to withdraw from the purchase, free of charge, as long as the cancellation is made within the website: by 11:59 pm on the same day of purchase.

    4.1.1. All cancellations and/or changes must be made directly on the website.

4.2. Subject to the provisions of the item above, cancellations made on the website with at least 24 hours (twenty-four hours) in advance of the Scheduled Entry will be refunded, with a 5% service fee being charged.

    4.2.1. If the customer requests cancellation less than 24 hours before the Expected Entry, the cancellation will no longer be accepted and will be configured as a no-show for the user (“no show”).

4.3. Requests for refunds in the case of “partial use” must be made by the SAC and will comply with the following policy: users whose use has been equal to or less than 50% of the Reservation Duration will be entitled to receive a proportional refund of the amount paid. For those users who used a period greater than 50% of the reservation, there will be no refund.

    4.3.1. To define the period of use, the “Daily” will be considered as a base unit, regardless of how many hours a day were actually reserved; and as “Daily Used” each and every period the car is parked during the 24 hours of the day in question.

    4.3.2. The amount to be refunded will be calculated using the balance (booking period minus “Daily Used”), on which a 5% service charge will be charged.

4.4. The request to change the reservation must be made through the Website at least 24 hours (twenty-four hours) in advance of the Expected Entry, and a service fee of 5% will be charged.

4.5. The refund for all the cases described above will be made through a refund on the credit card used in the reservation.



Update: Jan. 16, 2021


Welcome to!


Below we present the Terms and Conditions for Use (“Terms”), of a document that lists the main rules that must be observed by all who access the of Belo Horizonte International Airport or make use of its functionalities (“BH Airport”).

As a condition for accessing and using the features of, You declare that you have fully and attentively read the rules of this document, being aware of its content.

If You are in accordance with the rules presented, you must manifest yourself in this regard when registering at, by selecting the checkbox “I have read, understood and agree with the Terms for Use of”, expressing your free and informed consent.

If You disagree with any of the provisions of these Terms, we request that you do not access or use the services of


    • consists of a platform for marketing products and services of BH Airport and its partners.
    • Mode of Operation of The users interested in purchasing products and services should register themselves on the platform and complete the transaction by inserting the card information.
    • Access and use of is free for everyone; however, some features, such as registration in certain environments, may require acts performed by people who are over eighteen (18) years of age, according to the legislation in force.
      • In these cases, legal representatives must supervise and represent children and adolescents under the age of sixteen (16) years and assist adolescents over the age of sixteen (16) and under eighteen (18) years, whenever applicable.
      • BH Airport may refuse, reject, cancel or limit any requests, if you do not provide correct data.
      • The same shall be applicable when using, if it is used fraudulently, or in an attempt to violate these Terms or any current legislation.
    • BH Airport may change the eligibility criteria to access and use at any time and at its discretion without the need for communication or prior notice to you or any third party.
    • Email Addresses. By providing your data on, You agree that you can receive by email and/or telephone call informed in the registration, messages with notices and advertising content of BH Airport products or services from its partners. Through You shall always have the option of not receiving such communication.
    • Presentation of and its features are presented to you in the way they are available, being liable to undergo periodic improvements and updates.
      • In this case, BH Airport commits itself to preserving the functionality of with reasonable efforts, with unbroken Links and using a Layout that respects usability and navigability, whenever possible, as well as showing the features in a clear, complete, accurate and sufficient way so that there is correct perception of what is being practiced.
    • Secrecy of Access Account data. You must keep the confidentiality of the data of your Access Account in relation to third parties and use it in an individual and non-transferable manner, not making available, disclosing or sharing your password or any authentication mechanism with anyone. If you suspect that the confidentiality of your password has been breached, You should change or update it as soon as possible. You are aware and acknowledge that all accesses and operations performed after your successful digital authentication are undoubtedly interpreted as your responsibility, including those derived from misuse or disclosure of this authentication to third parties.
    • Integrity of You agree to not access programming areas of in your database, source codes or any other data set available in these environments, as well as to not perform or permit reverse engineering, or translate, decompile, copy, modify, reproduce, rent, sublicense, publish, disclose, transmit, lend, distribute or, otherwise, inappropriately dispose of the functionalities
    • Non-mining. The use of data mining software is not allowed at, of any type or species, in addition to other than that not typified that acts in a similar way.
    • In the event of damages to BH Airport or to third parties, the responsible party undertakes to bear all obligations to indemnify the damaged person, including those whose origin is from acts performed through their Access Account, assuming the passive pole of legal action or administrative procedure and requesting the exclusion of BH Airport, and should bear all the expenses and related procedural costs, leaving it free of losses and burdens.
    • Except as otherwise provided by these Terms, all information, news, images, illustrations, icons, technologies, brands and other audiovisual or audio content, including software, made available in any language or format, are the exclusive property of BH Airport or licensed by third parties to BH Airport (“Content”). The use of does not represent any presumption of transfer or license of that property. For this reason, You shall not commercialize the Content in completely or in part by any means, whether onerously or not, knowing that if you do so, you may be civilly and criminally penalized by BH Airport and/or any third party holding the Content.
      • The eventual removal, blockade or suspension of any Content or functionality of, because of any complaint, should always be understood as a demonstration of good faith and intention of amicable settlement of conflicts, never as acknowledgement of guilt or any infringement by BH Airport to third party's right.
    • Your Data. You are and shall continue to be the owner and holder of all data, information, text, images, messages or any other material in any way that is submitted and/or shared on by You ("Your Data") and shall be solely responsible for them, being exclusively careful toward the respect of the intellectual property of third parties or any other related rights.
    • Legality of Your Data. BH Airport shall not be obliged to process or handle any of Your Data if there is reason to believe that such processing or treatment may imply BH Airport any infringement of any applicable law or that is being used, at the exclusive discretion of BH Airport, for any illegal, tort or purposes contrary to morality.
    • Absence of guarantees regarding Your Data and Content. BH Airport does not guarantee the quality, consistency, integrity, format, updating or source of the Content or Your Data, as it does not control, check or judge this Content and Your Data. BH Airport is, therefore, not responsible for any inaccuracies, outdates or error of this Content or Your Data, nor is it responsible for any damages arising from this Content, in any way.
      • Under no circumstance, should You make any decision, whether costly or not, based entirely on the Content or any functionality
    • BH Airport does not provide and does not constitute a storage service, so BH Airport does not have any obligation to store, retain or provide you or any third party with a copy of Your Data or any Content.
    • Algorithmic intelligence., in an impersonal and automatic way, may apply statistical models and algorithmic intelligence to index, streamline and organize the Content or Your Data, generated or shared through br.
      • You acknowledge that BH Airport, at its sole discretion, shall not disclose or provide you or any third party with any systemic or algorithmic information related
    • Personal Data. If you treat or transmit within the scope of information related to an identified or identifiable natural person (“Personal Data”), You shall be solely responsible for collecting the necessary authorizations before the holder of Personal Data.
      • BH Airport shall monitor, by appropriate means, its own compliance with the respective Personal Data protection obligations, if applicable.
    • BH Airport may register all activities performed by you on including identification data, regarding the device and the connection used (“Registries”).
    • Purpose of Collection. Registries may be used for the purpose of: (i) identify you and serve you (ii) comply with the obligations of these Terms (iii) improve; (iv) safeguard rights and obligations related to the use of; and (v) comply with a court order and/or administrative authority.
    • BH Airport invests its efforts to maintain the continuous and permanent availability However, there may be, eventually, some temporary unavailability due to necessary maintenance or even caused by force majeure, such as natural disasters, failures in communication systems and Internet access, invasive cyber attacks, or any third-party facts that escape the sphere of surveillance and responsibility of BH Airport.
      • If this happens, BH Airport shall do everything in its power to restore access to as soon as possible, within the technical limitations of its services and third-party services, on which it depends to stay online. For this reason, You are aware that you may not be able to claim damages or repair damages in the event that remains off the air, regardless of the reason.
      • Eventual maintenance procedures that make unavailable for long periods shall be informed through the official communication channels of BH Airport.
    • At no prejudice whatsoever to other conditions of these Terms, BH Airport is not responsible for:
  3. Any problems, bugs, glitches or improper operation that occur on your devices and equipment;
  4. Any direct or indirect damage caused by third party events, for example, but not limited to hacker attacks, system failures, in the server or internet connection, including due to software actions that may, in some way, damage your physical or logical assets as a result of accessing, using or browsing at as well as transferring data, files, images, texts, audios or videos contained on;
  • Your navigation on any external links available on, being your services reading the Terms and Conditions of Use and Privacy Policy of the resource accessed and act as determined; and
  1. Verifying, controlling, approving or guaranteeing the adequacy or accuracy of the information or data made available on such links; therefore, they are not responsible for losses or damages caused by the visit to such sites, and it is up to the interested party to verify the reliability of the information and data displayed therein before making any decision or taking any action.
    • Service Channels. You shall be able to use the Communication Channels available at every time you have any questions, suggestions or complaints, whether it is on or about these Terms.
    • Term Update. These Terms are subject to constant improvement and enhancement. Thus, BH Airport reserves the right to change them at any time, according to its purpose or convenience, such as for adequacy and legal compliance of a provision of law or rule that has equivalent legal force, including from regulatory bodies, that is, you must check it whenever you log in at
      • In the event of updates to these Terms, BH Airport shall notify You using the tools available at or through the contact means provided by you.
      • When browsing through and using its functionalities, you agree to be guided by the Terms that are in force on the access date. For this reason, it is recommended that you keep up to date with current conditions.
    • Novation and waiver. The tolerance of possible noncompliance with any conditions of these Terms shall not constitute a waiver or novation nor shall it prevent BH Airport from demanding these conditions at any time.
    • If any provision of these Terms is found to be inapplicable or ineffective, the remainder shall continue to apply as normal.
    • You acknowledge that all communication carried out by e-mail (to the e-mail address provided in your registration) is valid, effective and sufficient for the disclosure of any matter that refers to
    • Date and time. is based on Brasilia's official date and time (UTC/GMT -03:00).
    • Law and jurisdiction. These Terms shall be interpreted in accordance with the Brazilian law, in the Portuguese language, and the jurisdiction of the District of its domicile (You) is elected to settle any dispute, unless the applicable legislation specifically specifies other personal, territorial or functional competence.
  4. BH Airport: CONCESSIONÁRIA DO AEROPORTO INTERNACIONAL DE CONFINS S/A, a legal entity governed by private law, headquartered at Rodovia MG-10 km 09, s/nº Mezanino; Administration Building; Sala B13A, District Aeroporto de Confins, Municipality of Confins, State of Minas Gerais, enrolled with the CNPJ/MF [Corporate Taxpayer Registry] under No. 19.674.909/0001-53, hereby represented as provided for in its Articles of Association.
  5. Online tool, made available by BH Airport, consists of a platform for marketing products and services from BH Airport and its partners.
  • Anti-spam: System that prevents unwanted correspondence, such as mass advertising, by blocking messages or moving them to a specific folder.
  1. Communication Channels: 0800 037 1547.
  2. Access Account: Credential that allows access to the restricted area and exclusive features of
  3. Layout: Set comprised by appearance, design and flows from
  • Link: Terminology for internet address.